All orders over £45 are shipped free of charge within the UK, under £45 will incur the following postage charges.
- Small items: £1.50
- Larger items: £3.25
Express delivery is also available at the following charges
- Orders over £45, express courier charge of £5.50
- Orders under £45, express courier charge £8
Postage cost for European delivery is £12
We aim to ship all order within 24 hours of purchase, with most orders shipped the same day. Orders can be dispatched to your home or place of work, however we do not ship to PO Boxes. We utilise a variety of different couriers depending on the destination of the goods, with all orders requiring a signature on delivery. Customers will be provided with a tracking number, once goods have shipped.
UK Standard: 2-3 days
UK Express: 1-2 days
EU orders: 3-5 days
All goods are delivered Monday - Friday 8am-6pm.
Please note you are responsible for any customs duty or taxes incurred in the shipping of your product.
30 Day Money Back Guarantee
If your are unhappy with your purchase, you may return your goods within 30 days of receipt for a full refund (excluding shipping costs) or exchange. Good should be "as new", in original packaging including any labels.
If we have sent you the wrong goods, shipping costs will be refunded on the card used for purchase. In cases where you wish to return or exchange goods you will be responsible for shipping costs.
Incorrect orders or goods must be reported within 30 days to email@example.com
Product Warranty & Returns
Here at Beikou we are proud of our products, they're designed to last. Our warranty covers manufacturing defects and breakages, however we do not cover general wear and tear such as chips, scratches and wearing down of the stick head due to long-term use.
Our sticks, bags and accessories come with a 6 month warranty, any fault within 14 days of purchase will be replaced at our expense, for fault over 14 days and under 6 months of purchase should be returned to us for assessment.
If you have a fault with any of our products please complete the below form and we will be in touch.